Refund and Cancellation policy

1. Requests and scope

This Policy applies to physical products purchased directly from Hanuman Lok at https://hanumanlok.in. Email namaste.hanumanlok@gmail.com with your order reference and reason for requesting cancellation, replacement or refund. Hanuman Lok reviews and resolves requests directly.

2. Before dispatch

Request cancellation within 7 days of placing the order and before dispatch. Once we confirm the order has not been dispatched, an eligible cancellation will be processed. Any approved refund is processed within 5 days of approval. If Hanuman Lok cancels a paid order that cannot be fulfilled, the payment received will be refunded.

3. After dispatch

An order cannot be cancelled in transit. Contact us for guidance. You may refuse delivery, but refusal does not automatically approve a refund: the shipment must return to us and applicable eligibility and condition checks still apply. If you accept delivery, follow the return procedure below. We will communicate the outcome of the assessment.

4. Two distinct request periods

Ordinary returns, including change-of-mind requests, must be requested within 7 days from the date of purchase. Items must be unused, in the same condition as received and in original packaging. Ordinary returns are not offered after that window.

Damaged, defective, incorrect or substantially misdescribed items must be reported within 7 days after delivery. This separate delivery-based window applies even if the ordinary purchase-based window has ended. Opening packaging to inspect an item does not itself disqualify a claim. The reported defect or delivery damage is assessed as the reason for return, not used to reject the item for failing ordinary condition requirements. These reporting periods do not remove remedies available under applicable law.

5. Review and return procedure

Describe the issue and provide available photographs of the product and packaging to assist review. Keep the item, packaging and included components while the request is assessed. We will communicate return instructions, including the destination and applicable collection or return-shipping arrangements, before you send anything back. Do not send an unsolicited return. We will email confirmation of receipt, inspect the item and explain the approval or rejection and its reason.

6. Replacements, sale items and exclusions

Exchanges or replacements are offered for confirmed defective, damaged or incorrect items, subject to availability. For an eligible issue, a refund may be provided where replacement is unavailable or a refund is otherwise required. Ordinary return refunds depend on eligibility and inspection. No separate warranty or unconditional replacement guarantee is implied.

A discounted item may be excluded from ordinary change-of-mind returns only if that exclusion was clearly disclosed before purchase. Any other product-specific exclusion must also be disclosed before purchase. These exclusions do not remove remedies for damaged, defective, incorrect or substantially misdescribed goods. Damage caused after delivery by misuse or handling is not treated as delivery damage, without affecting applicable legal rights.

7. Refund timing and method

Approved refunds are processed within 5 days after approval, not 5 days after a request is submitted. Refunds use the original payment method where supported, or another lawful method agreed with you. Your payment provider or bank may need additional time to display the credit. Contact us if a processed refund has not appeared so we can help trace it.

Any separately charged shipping cost is non-refundable for an ordinary eligible return, except where applicable law requires otherwise. We will explain the refund amount and any applicable charges before processing; no charge overrides a mandatory consumer remedy.

8. Contact and escalation

Hanuman Lok 78-A, Phase-2, Panditwari, Dehradun, Uttarakhand - 248007, India Email: namaste.hanumanlok@gmail.com Website: https://hanumanlok.in Grievance Officer: Anshuman Srivastava, Co-Founder Working Hours: Monday to Friday, 9:00 AM to 6:00 PM