Shipping Policy

1. Locations and charges

Hanuman Lok ships physical products within India through registered domestic courier companies and/or Speed Post, subject to serviceability at the supplied address. We do not offer international shipping. Free shipping across India is included with the advertised 7-inch Bajrangbali offer. Any different product-specific charge must be shown before payment; no undisclosed charge is added after purchase.

2. Processing and dispatch

Orders are processed for payment confirmation, availability and address checks before dispatch. Orders are dispatched within 7 days from the date of order and/or payment, or on a different date expressly agreed at order confirmation. Dispatch means handing the shipment to the delivery provider, not arrival within 7 days.

3. Arrival estimates and updates

Arrival depends on the destination and courier or postal service. Delivery estimates shown during ordering or provided in an order update are estimates, not guaranteed arrival dates. Where no estimate is shown, contact namaste.hanumanlok@gmail.com for guidance for your location before ordering. We provide available shipment information using your order contact details, including tracking where available from the provider.

4. Delays

Courier disruption, weather, local restrictions and other events beyond reasonable control may delay delivery. We will communicate known material delays and help investigate with the provider. If delivery cannot be completed, contact us for an appropriate resolution under the Refund & Cancellation Policy. Courier delays do not remove applicable consumer rights.

5. Failed delivery and returned shipments

Provide an accurate delivery address and contact information. Tell us promptly about errors; changes after dispatch depend on the courier and cannot be guaranteed. An unlocatable address, unavailable recipient or refusal may cause the parcel to be returned to us. Contact us to discuss its status. We will confirm applicable redelivery or refund arrangements, including any disclosed charges, before proceeding. Refusing delivery does not automatically approve a refund.

6. Damaged or incorrect shipments

If a parcel appears damaged, document its condition where possible and contact us promptly. Report a damaged, defective, incorrect or substantially misdescribed item within 7 days after delivery. Keep the product and packaging while the issue is reviewed. The Return and Refund & Cancellation Policies explain inspection, replacement and refunds. Reporting periods do not limit mandatory legal remedies.

7. Shipping costs on returns

A separately charged shipping cost is non-refundable for an ordinary eligible return except where applicable law requires otherwise. Free shipping does not create a shipping amount to refund. Return-shipping arrangements and any applicable cost are communicated with return instructions, subject to your legal rights.

8. Contact

Hanuman Lok 78-A, Phase-2, Panditwari, Dehradun, Uttarakhand - 248007, India Email: namaste.hanumanlok@gmail.com Website: https://hanumanlok.in Grievance Officer: Anshuman Srivastava, Co-Founder Working Hours: Monday to Friday, 9:00 AM to 6:00 PM