Return Policy

1. How to request a return

Email namaste.hanumanlok@gmail.com with your order reference, the product and reason for return. This Policy covers direct purchases from Hanuman Lok at https://hanumanlok.in and operates together with the Refund & Cancellation Policy.

2. Ordinary return eligibility

Request an ordinary return within 7 days from the date of purchase. The item must be unused, in the same condition as received and in original packaging, with its included components. Ordinary returns are not offered after this window. A sale-item or product-specific exclusion applies only if clearly disclosed before purchase.

3. Product issues after delivery

Report damaged, defective, incorrect or substantially misdescribed goods within 7 days after delivery. This separate deadline remains available even if 7 days have passed since purchase. Opening packaging to inspect the product does not itself prevent a claim. The reported defect or delivery damage is assessed as the reason for return, rather than used to reject the item under ordinary condition requirements. Sale-item exclusions do not remove remedies for these issues. Applicable statutory rights are not restricted by these reporting periods.

4. Return handling and inspection

Explain the issue and supply available photographs of the product and packaging. Retain both until we provide instructions. Contact us before posting a return so the destination and applicable collection or return-shipping arrangements can be confirmed. We will email confirmation when the item is received, inspect it, and communicate the decision and reason. Sending an item back does not automatically approve a refund.

5. Resolution and refund timing

Exchanges or replacements are limited to confirmed defective, damaged or incorrect items, subject to availability. An eligible refund may be provided where replacement is unavailable or a refund is otherwise required. Ordinary eligible returns are considered for refund after inspection. Approved refunds are processed within 5 days through the original payment method where supported, or another lawful method agreed with you. Payment providers or banks may take additional time to display the credit. The refund calculation and shipping-charge treatment in the Refund & Cancellation Policy also apply here.

6. Contact

Hanuman Lok 78-A, Phase-2, Panditwari, Dehradun, Uttarakhand - 248007, India Email: namaste.hanumanlok@gmail.com Website: https://hanumanlok.in Grievance Officer: Anshuman Srivastava, Co-Founder Working Hours: Monday to Friday, 9:00 AM to 6:00 PM